Refund policy

Return Policy

Return Window: We have a 7-business-day return policy, which means you have 7 business days after receiving your item to request a return. If your order is a split package order shipped in multiple parts, the 7-day return window will start from the date and time of the final package delivery.

Eligibility: To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Non-Returnable Items (Final Sale): Certain types of items cannot be returned, including:

• Custom products (special orders or personalized items).

• Sale items and gift cards.

• Jewelry

• Bodysuits

• Swimwear

• Intimate apparel / Lingerie

• Face masks

• Beauty products

  How to Start a Return: To start a return, please contact us at: contact@shifka.shop. We aim to respond to all return requests within 2 business days. Items sent back to us without first requesting a return will not be accepted. Once your request is approved, we will provide you with the specific return address and instructions.

  Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For damaged, defective, or incorrect items, return shipping is fully covered by us at no cost to you.

  Exchanges: The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can choose to receive Store Credit (which qualifies for a Free Return!) to make a separate purchase for a new item.

  Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, your refund will be processed within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at: contact@shifka.shop.

  Important Note on Refund Options:

• Store Credit (Free Return): If you choose to receive your refund as Store Credit to purchase a different item, the return shipping is completely free, and we will cover or fully credit your return shipping costs.

• Original Payment Method (Standard Return): If you prefer a full refund of the item's purchase price to your original payment method, return shipping costs are the responsibility of the customer and are paid directly to the shipping carrier.